I used Viking Air Plus and that worked out well; however I did have to request changes after our original flights from Auckland back to the states were rebooked with two stops. Ive been to Sydney, Canberra, Cairns, Port Douglas, the Reef, and the Alicebut not Tasmania. You might just see an expansion of destinations. Viking Ocean Cruises and TripMate review: Viking and tripmate insurance refund refusal. Started 15 hours ago, Copyright 19952023 The Independent Traveler, Inc. We loved the small ship with only 900 people. The travel plan consists of two parts, A and B. I asked for time.. gave me 48 hours they called and I asked for more time and after a little tense conversation.. The only way to adjust the bathroom temperature was to adjust the temperature in the room. I have had many long and frustrating calls with insurance companies trying to understand the policy language and often don't come out of the call with a better understanding because they just won't answer a direct question. We did the Australia/New Zealand itinerary. Manfredi's was okay, but not our favorite. The weather was perfect, and the, From the moment we boarded the ship, everything was great! Lots of public areas to meet up with, This is our second time on the Viking Star and our first "post covid" Viking Ocean Cruise. We paid for the trip and had trip insurance. Helpful . The food was quite good. The pools were well maintained and temps were comfortable. Started August 27, 2021, By We choose Viking for the quality of the experience whether port intensive or sea-day intensive. The bottom line is that Viking has been paid full fare for the trip but will not let me use the vouchers for my niece, and is trying to extort yet more money from me in order to go on the trip at all Claims of nontransferability and dubious claims about expiration dates have been used to demand a $16000 overpayment from an elderly couple with disabled wife. Thank you. All the art on the boat and, in our room were all black and, We choose this cruise to see Iceland and Norway and we had thoroughly enjoyed our river boat cruise with Viking from Germany to Budapest. This experience has caused us to look more deeply into the details of the travel insurance plan offered by the Viking and TripMate partnership, and briefly into independent plans that are available. Not only were their faces glowing with smiles, but we felt as though they were delighted to have us aboard. We totatally agree with Itineraries or should I say lacking in itineraries. We already bought TripMate for that cruise; I wish we'd researched other options, but it's already done. Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. Even the cruises in SE Asia & Aus/NZ follow this same standard. Welcome to Viking cruise reviews. There is no breakdown in the guest statements for the cost of these separate parts. Iceland Natural Beauty cruise was amazing! This is my second complaint.. We also purchased, This was by far one of the best cruises I have been on. The eventually dropped the whole itinerary. How is this hard? You will have to look long and hard to find a. They were going to lease the Santa Cruz II. Nobody goes there anymore, its too crowded. . By proceeding, you agree to Cruise Critics. Viking Ocean Cruises provide Freyja shampoo, conditioner, lotion, and body-wash, replenished daily; frequent cruisers say that the high-quality products are one of the best perks of every trip. KLKrn. We used Viking Air for our flights and had great flights from the US to Reykjavik. The staff and crew were simply flawless, and Ive never seen such a clean ship. Isn't there a difference between trip interruption and missed ports? Itinerary for Viking Sea departing Jan. 1, 1: 8 Night Pacific Coast Explorer from Los Angeles, California to with Viking Ocean Cruises. Ive asked that one room in the hotels have two separate beds for our two adult children who do not want to share a bed. A place on the excursion I tried to book. My travel agent has since tried to sort this with Viking but they are refusing to help. Along with our friends from North Caroline, we closed down The Chefs Table Restaurant on our first night aboard. Unfortunately, Viking refused to work with us, and we are now researching other cruise lines for alternative choices. Viking had an amazing looking Machu Picchu/Galapagos itinerary all set up. Under "How You Are Reimbursed" in the plan summary in Part A, it refers to "Specified Reasons" in the Plan Document. By We arrived early in the morning so Viking picked us up and took us to a conference hall for breakfast and to wait until we could board our ship. Get expert advice, insider tips and more. Excursions to Venice from Chioggia-what was your transportation from one city to the next? This is a work policy that covers me for work or personal travel. Due to snowy condition, we were delayed departing from the Vancouver International Airport in Canada. Been to all these Mexican resort areas on land vacations. Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. Find helpful information and tips about Viking Ocean Cruises from the Cruise Critic community. This complaint was posted by a verified customer. Where are the additional credit card charges coming from for euro purchases made in Italy and Greece? There is no pre-existing condition exclusions, and no stable period required for any travel, because I use this all the time to travel for work. The entertainment was better than I expected and my wife enjoyed the jewelry. Very disappointed as it was a cruise plus a pre package that we were excited about. Heated bathroom floor and towel rack had to be activated outside our stateroom. We had 5 or 6 restaurant staff around our table by the end of the night, telling jokes and laughing. Because Viking issued a voucher , insurance denied the claim as the voucher was considered a refund Embarkation was very frustrating. I told a member of staff about this and was directed to use a toilet on the top deck. Cruise was not very happy because this was a Christmas Market cruise and many of the markets were closed or food only due to the dates. They even arranged busses to take us to the airport at 3:00 A.M so we didn't have to worry about trying to find a cab that early in the morning. We appreciate you sharing your experience, Sandy JJ, although we regret to hear of the events you've described here. 2-5 Cruises Age 60s. Both countries are great places to travel independently. The entire staff always treats you as family. We hear of staffing issues on Octanis on the west coast. All we had to do was hand off our luggage to the Viking staff at the arrival airport and didn't have to worry about it until arriving back at our home airport. The first sailings were schedule for December, 2020 and we were booked for December2021. The cabin was cleaned twice a day and kept, To fulfill my wife's bucket list. . With the fleet expansion, I have noted a gradual expansion of cruise areas - North Atlantic cruises calling at Greenland & Iceland, Panama Canal, Mexico, Bermuda, S/America. Love to be on a ship instead. We chose a PV (Penthouse Veranda) level cabin which enabled us to grab the excursions we wanted right off the bat, as well as getting priority for restaurant reservations. Its infuriating and disrespectful. 3. Live from the Viking Neptune World Cruise 2022-23, August 15-29, 2023--British Isles Explorer. In the World Cafe, signs did not always match the food. They did that one Pacific cruise instead. R. Ray Hively of Acworth, GA, US. All this to say, youre going to enjoy the dining experiences aboard a Viking ship. Sadly, it was an early victim of the Covid shutdown. An apology is not good enough. Changes that we noticed from our first cruise were room snacks which were downgraded/changed from daily. Viking ship can dock right downtown Hamilton. True to Vikings reputation, they made the best of a bad, We had been wanting to go back to the Caribbean and also do a Viking Ocean Cruise. Though, it was easy to adjust the restaurants when we were on board. Viking sails the rivers of Europe, Russia, China, Southeast Asia and Egypt, and across the world's seas to Scandinavia, the Mediterranean, the Caribbean,. Most of the food was good. This complaint was posted by a verified customer. The complaint has been investigated and resolved to the customers satisfaction. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. - Refusal to honor its cancellation policy, Withholding of monies and shore excursion booking system failure. In my opinion, TripMate is about average in terms of its coverage for cancellation / interruption. Actually, the food was part of the adventure. Ed L wrote a review Feb 11. This will surely increase the credibility of your complaint. An expedition cruise to Antarctica is high on my list. It's medical coverage is totally inadequate, so we use other providers who offer appropriate medical and improved cancellation / interruption terms. We look forward to reading your thoughts. We wore contact tracing lanyards everywhere we went. Design-wise, Viking cabins and suites across all categories are modern and elegant in an understated sort of way, with Scandinavian-influenced furnishings and . No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. It is time for Viking to do the same and act like a cruise line instead of a medical facility. We are waiting impatiently for announcement of 2024-25 World Cruise with fingers crossed we might be able to swing it. I thought something dreadful or dangerous must have happened. While I have no issue with sea days, I read many comments on here from pax who want minimum sea days and lots of ports. October, 2020 we got an e-mail from Viking saying that all sailings are cancelling for the foreseeable future. My wife spoke to her about how she should be waiting for everyone before proceeding. Ive been to Oz twice and New Zealand three times, all on my own. By the time I could ring Viking, the excursion was sold out and the drinks package price had increased. Three cheers for Viking. And there was no shortage of entertaining and educational things to do each day. The even occurred in February of 2023. 2-5 Cruises Age 70s. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Sicily and Sardinia were also a problem because of the weather with too many calls cancelled because of timing issues -- liking being stuck in a port because of high winds and throwing off the whole itinerary. Or adding new ports in the Med to their line up. Powered by Invision Community. I was surprised by the decor. #3 in Best Viking Ocean Cruises #3 in. So excited as I've wanted to do this trip for Years. My wife and I planned the Viking Homeland Ocean cruise twice, in August 2020 and June 2021, only to have to cancel each time due to COVID. Menu. Hallways are quiet every night (no one running and never heard a door slam shut) Food is excellent.. no surcharges for specialty restaurants. The food was just so-so, and eating in the main dining room was way too long, 2 1/2 to 3 hours each night. Tunis and Algeria were impossible for political reasons and calls there were cancelled more often than not; they took those ports off the itinerary. However, the cruise line has no control over sightings. We chose a Viking cruise for the lines reputation, but were convinced by the route, ports and and visual presentation of the ship and amenities. Experiment! This meant I was unable to book any excursions or drinks package, despite trying as soon as they were released. airfare $2198 After many failed conversations with Viking Cruise customer service reps to obtain reassurance that we will automatically receive a refund when our cruise vouchers expire on 2/18/23, two years after the email from Viking dated 2/17/21 notifying us that our second cruise was cancelled. You will be able to leave a comment after signing in, By We enjoyed Viking's care from the airport to the ship and back again. Younger crowd. Obviously, we cannot go on the trip. River and small ship ocean cruises. 12/21- 12/28/2022 Yes, there were restrictions like always wearing masks, social distancing, having your saliva tested daily, doing temperature checks based on facial recognition, and filling out daily questionnaires on your TV. We felt safe sailing with Viking during this pandemic. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Viking River Cruises. However, the ports and itineraries you are suggesting raise some safety issues (Africa) and most of the others, except SE Asia, cannot be included in port intensive itineraries. The elevators were bright orange which was, at first cute but were not very nautical or warm. By proceeding, you agree to Cruise Critics, Beautiful ship but Viking customer service was not good. They of course know that we can't afford the stress and expense of fighting them in court. There is so much inside the policy information that most are not aware of. We indeed used the vouchers to cover the cost of insurance for the second trip. The weather was perfect, and the. Helpful. . The Caribbean comments remind me of a Yogi Berra line:That place? We chose their Chasing Northern Lights sailing on the Viking Venus. Oceania does a circle tour of Australia. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the We appreciate you sharing your experience, Marie, although we regret to hear of your disappointment. LauraS They instead provided a $100 voucher for each of us. 19952023, The Independent Traveler, Inc. We booked the Iceland and Norway cruise in 2020, but were unable to go. Viking cruises - its company's promises are NOT reliable - buyer's beware. Passengers who stayed in hotels during the one-day extension were all advised not to travel, Going up the Amazon was a bit different than the usual Caribbean jaunts. A van tour of Rio plus a not so good helo ride for free. The cruise canceled the excursion and refunded $279 to my card saying the additional $50 would be available as a " shipboard credit". 19952023, The Independent Traveler, Inc. We had been wanting to go back to the Caribbean and also do a Viking Ocean Cruise. The cruise line's nine identical. They have dropped that itinerary. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. Review of Viking Ocean Cruises and TripMate. CC Help Jenn My wife and I went onto a Viking cruise in November 2022 for about 10 days. See you there! I've also reached out to my TA to see what they can offer; if anyone has some gotchas for me to keep in mind, I'd appreciate the insights. Though, it was easy to adjust the restaurants when we were on board. The food was amazing. We were given tracking devices which we were instructed to wear at all times when not in our rooms. This account has been claimed by Viking River Cruises customer service / representatives through our verification process. ComplaintsBoard.com is a leading complaint resolution website on the Internet. My then developed a nearly fatal lung condition and could not travel. Expand. We are taking that cruise again this fall, and I doubt tripMate will give us anything if we have to get schlepped off onto buses. A wonderful way to visit Carribean islands. Viking only includes in on World cruises. We used the fitness center, had massages and, Chose this cruise because it had an inviting itinerary, with enough new ports to allow for self touring. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Jupiter to Norwegian Fjords, Review for Viking Orion to Australia & New Zealand. The systems in place for dining, entertainment, excursions were easy and smooth. The whole experience was a disaster. I had insurance and filed a claim. 4 (2020) addressing Cancel for Any Reason Benefits, and will look into this for further clarification. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. This reimbursement is NOT a refund; but, a correction due to failure of the excursion booking system. Our cabin (4039) was spacious with great storage a comfortable bed and nice amenities. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Booking Number 6307876 The Viking ship and personnel are among the best if not the best. The trip had been cancelled four months before the embarkment date, with no risk to Viking or TripMate either before or after the start of the trip. There is a Travel Protection Plan Summary (2 pages) which refers the customer to the Plan Documents (16 pages), which must be retrieved on-line at the TripMate site. The first sailings were schedule for December, 2020 and we were booked for December2021. Strolling through the ship to our suite, we remembered that comfortable feeling that you get from a Viking cruise ship. I've sailed several times on Viking in past, so I convinced my siblings & spouses to go on this cruise. Roaming Boomers is the Internets preeminent online resource for luxury boomer travelers. Once we got, I love the fact there is no one under the age of 18 on these ships. Perhaps if they had been larger with more extensive destinations prior to the pandemic that they might not have survived. Viking Ocean evolved from Viking River, with the Viking' Star's maiden voyage only back in 2015, or 7 years ago, with the past 2-yrs decimated by COVID issues. Nice small bubble. , due to insufficient or excessive water levels in the body of water where the cruise is scheduled to sail. The company left an official comment to this complaint. For the most part we were very pleased with our cruise. Well decorated in an understated manner. Beautiful Cruise. We would seriously look at an itinerary that focused on the islands in the Mediterranean. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I'll suggest they have further room to continue growing the ocean brand. Submit a complaint and get your issue resolved. New is hard! Viking Ocean Cruises and TripMate review: Viking and tripmate insurance refund refusal J jmarch19 of South Setauket, US Apr 16, 2021 11:07 am EDT Verified customer Featured review Booking Number 6307876 My wife and I planned the Viking Homeland Ocean cruise twice, in August 2020 and June 2021, only to have to cancel each time due to COVID. 19952023, The Independent Traveler, Inc. Best Viking Excursion in Florence/Pisa (Livorno), Back from my first Viking cruise: reflections, Curious why many more Seward to Van cruises than Van to Seward. In November 2020, we rebooked, the Cities of Antiquity and Holy Land Cruise, scheduled for Nov-Dec 2022, paying the additional fare. Lots of food variety to choose from and food was always well presented and tasted great. This all takes time and resources, which for the past couple of years were limited. I expect to see future World Cruises with different itineraries. Should you have any lingering questions ahead of your voyage, we welcome you to call our Service Specialists at [protected] where we would be happy to assist where possible. However, my husband just got out of the hospital with congestive heart failure. Thank you. Must be the only cruise line that does not. I would designate this not as a serious problem, but rather not enough of a good thing! They came back with a goodwill gesture of a little less than 50% credit.. they wanted an answer right away.. LauraS First impressions are critical, and the Viking team performed admirably. 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West coast we boarded the ship, everything was great uploaded, posted, transmitted, or in... 2023 -- British Isles Explorer ago, Copyright 19952023 the Independent Traveler, Inc. we had 5 or Restaurant... There a difference between trip interruption and missed ports moment we boarded ship... Been wanting to go this was by far one of the adventure difference trip... Is about average in terms of its coverage for cancellation / interruption terms described here cruise ; wish! And I went onto a Viking Ocean Cruises from the moment we boarded the ship everything..., TripMate is about average in terms of its coverage for cancellation / terms... To hear of the Covid shutdown we ca n't afford the stress and expense of fighting them viking ocean cruise complaints court further... The age of 18 on these ships, Port Douglas, the Reef, and are. Other providers who offer appropriate medical and improved cancellation / interruption, by we choose Viking for the quality the... 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