Case id [protected] - want to cancel and take refund of my booking d552m. Bisher von 2 Kunden gesehen. o One (1) or more guests did not board the flight (s). It is common for some problems to be reported throughout the day. The restructuring exercise requires us to review every aspect of our operations in order to put in place a number of measures to ensure the airline can recover faster when international borders reopen and travel restrictions ease. We can't be held responsible for any untoward incident due to participation in this site. Unable to get refund or credit for COVID-19 national travel restriction. As you have Guest Entitlements towards AirAsia X Berhad (D7), you have also been included as scheme creditors and therefore entitled to participate in the restructuring exercise. I bought an Air Asia flight ticket directly on the Air Asia web. Earlier this month, AirAsia X had announced that it will be going through a restructuring process [] after being hit hard by the COVID-19 pandemic which has severely restricted air travels throughout the world. We were given options and we chose a full refund. Hence we requested for refund back to credit car. Please kindly refund the full return fares against Air Asia booking reference Y2H4SG at your earliest convenience. Now as we are flying again in all of our key markets, we can fast track any outstanding requests as soon as possible. I have an issue with AirAsia too. 2. I have got my refund approval in August 2020, yet theres no follow-up up to this day even though AirAsia said itll take 4 months at the most. Well worth checking for current behavior from any company. Remember to follow me at www.instagram.com/placesandfoods and www.youtube.com/placesandfoods. Another thing is that, the only bank accoubt of my mother which is BDO cash card was closed just recently so what she told me is to put on my bank account since i am her daughter and i am the emergency contact person!! AirAsia has already proved that it can efficiently handle passenger problems related to the unpredictable development of the pandemic. Able to use credit account on Airasia flight booking. But Fernandes warned it would take three to four months to process a refund. AirAsia is set to resume its scheduled domestic flights commencing with Malaysia on 29 April 2020, followed by Thailand (1 May 2020), the Philippines (1 May 2020), India (4 May 2020) and Indonesia (7 May 2020), subject to approval from the authorities. They do not want to honor their policy when I bought my ticket. I booked an AirAsia flight on 11 Feb 2023, roughly around 12:40am through Expedia. My flight was cancelled by AirAsia a month ago. :). How can u rrefuse me refund shameless dirty pigs. Its around and around and around situation with them. Sobrang hassle ang refund process ng Air Asia. FIX: Please find customer service mail-id and share your concern with attaching Ti. That essentially. Hi Roger, did you get your refund already? After a meeting with the low-cost carrier, KPDNHEP Minister Alexander Nanta Linggi announced that the company has agreed to refund customers affected by the delays. Dont even dare to purchase from them again . why you can not give our refund? Refund of money & compensation of the emotional impact this has had. We only realise when we reach home because it was covered by luggage cover. Eligible lang sa Refund/Credit Account or Rebooking ang mga may Travel Date na March 23 onwards. No grace period or leniency for honest mistake? Over 2 years waiting for refund over a year since emails asking for bank details airasia should file for bankruptcy if they cant pay back .. Cancelled ung flight ko Payment failure but credit card was charged. Airasia, you have no right to hold customers money. Time rescheduled to was not acceptable as I would have missed my next flight with another airline. Submit a complaint and get your issue resolved. ANNOUNCEMENTS / PRESS RELEASES / STATEMENTS, One Piece The Great Era of Piracy Asia Tour Exhibition is coming to Resorts World Genting, Chiang Heng Jewellery The CHEAPEST gold prices in Malaysia, 10 Reasons to stay at The Andaman Beach Resort Phuket, 4 Day 3 Nights Bangkok Weekend Shopping Itinerary, Top 20 Chinese Food in Kuala Lumpur Malaysia, Four New Night Markets To Visit in Bangkok for 2016, The Truth about Musang King Durian Rejected by China, How to Install and Download Pokemon Go in Malaysia and Singapore, New Requirements for Malaysians Travelling to France, 3000 Chinese Tourists Cancelled Trip to Malaysia and Visit Thailand Due to New Tourism Tax. AirAsia X Flight Cancellation and No Refund Issue. I have tried to communicate with your BO but it was unabe to find my booking number and was not helpful at all. I have lost count of the number of emails we have received stating that our refund is being processed, but it will take a while because of the high volume of claims, the same wording that they have sent everyone no doubt. I live in Japan but they have stopped operating from Japan so I cant simply ask for new flights .. AirAsia is Malaysian low-cost airline that provides both domestic and international flights. If yes po, may binawas po bang cancellation fee and is the surcharge also refundable? I waited morethan 15 minutes to chat with a human who kay ubderstand what i am saying because that AVA thing does not accept any explaination and its very frustrating and traumatic.. Travel to Sabah before October 2021 was strictly limited to certain categories of travellers, including those travelling for work and those born in the state. they keep saying that the flight is still operating and cannot be refunded. Avoid These 12 COMMON MISTAKES when Applying for a JAPAN VISA! After waiting 8 months for a promised refund, I cant see way forward except making a claim through my credit card company. I DONT WANT THAT. Air Asia refund - More question. Cindy Law Hi, my wife and I have suffered AirAsias exact same treatment with their false promises and constant lies. The software can quickly identify issues and may give the needed answer to the customer in a matter of milliseconds. Where is my refund airasia? 1. You may like to visit our dedicated AirAsia X Berhad (D7) support pageClick Herefor more information. Problem and Solution of Airasia. This website is owned and operated by AirAsia Berhad (284669-W) (AirAsia). Betak, who planned to visit the area around Mount Kinabalu, Southeast Asias highest peak, with her family in October 2021, said the airlines automated online customer service only offered her the option of travelling on different dates. kindly email me the cancellation confirmation please at [protected]@yahoo.com Updated: 09 Apr 2021, 04:04 PM IST Rhik Kundu All refunds have been processed to the original. He is terrible to deal with and at this point in time I think will be late for our flight. Despite the generous executive compensation, AAX, the groups long-haul carrier, was last year forced to undergo debt restructuring to save itself from liquidation after racking up huge debts during the pandemic. If you fail to make a request within this period, you will not be able to get a refund. Air Asia Cancellation Policy. Today, AirAsia handles flight service, with extraordinary flight frequency, to more than 120 destinations in Asia Pacific, including 60 unique routes in the ASEAN region. Refund after cancelling/rescheduling the flight by AirAsia AirAsia told Al Jazeera the airline is engaged in ongoing dialogue with consumer regulators across the region to ensure compliance with all local regulations. Omg same here and then they closed mine! 1.Confirmation:P52CQM No progress and cant even hold a person who can give a solid answer. They announced a restructuring plan geared at facilitating an injection of fresh equity which will allow the airline to fly again. thanks in adv.! My flight is automatically cancelled by air asia. Your session has expired, please type in Main Menu to try again message. Able to use credit account on Airasia flight booking, Carry on baggage cant be computed as combine weight for 3 passengers. We also did many other trips to Japan, Australia and Korea with AirAsia X with my friends and family members. I was denied boarding in Vientiane on the 30th of Jan until the very last minute because one of the AirAsia staff, male with glasses, at the check in counter was unsure if unvaccinated travellers could transit in DPS. Its been 14 months. You may be asked your contact information and other details. I dont know how long to wait. Our flight is cancel by airasia. Q. I am disabled, blind / visually impaired or have reduced mobility. i pestered airasia on twitter every other week/month for my refund. For now, we just need to be safe, take care of ourselves especially during this Conditional Movement Control Order (CMCO). AirAsia X passengers from a number of countries have voiced disappointment over the lack of ticket refunds for flights cancelled as far back as two years ago due to the border closures brought on by the Covid-19 pandemic, coming together as part of an organisation to hold the low-cost airline accountable to its customers. Also, if you wish to go to live chat, youll be waiting forever. Says it doesnt recognize my surname or city of departure and I am SO UPSET $700+ lost! When I arrive in Manila March 2019 they canceled all of my flights. No remorse no explanation, initially we flew from Brisbane to Sydney and we were left stranded in Sydney airport with a very sick person at 11pm. So if you need to cancel your ticket now, change its date or get a refund, the fastest path is to talk to the AirAsia AVA chatbot. Flight details were Wed, 11 Nov 2020 QZ 545 from PERTH to DENPASAR No compassion for passengers. GetHuman8130376 hat begonnen, an diesem Problem zu arbeiten. may i ask if nakuha mo na ang refund mo? I have chatted with their little messaging system probably 15 times now and NO REFUND!!! I shall end my rant here.. really disappointed and felt cheated. Like many other AirAsia X customers, we are on the same boat. We wish to thank the millions of guests who have said they will take their refund in the form of a credit account which is the best way to help support our recovery. If you've had a cancelled or delayed flight and are looking for information about a refund or AirAsia flight compensation, we are here to help. I have been almost 2 years trying to get any money back in my bank from them. Yosh Dimen is a full-time travel blogger. its sad to hear about that. Kindly cancel my booking now. Till today, payment is not received and refund request cancelled as well. Once the chat is open, write "Refund", select "My flight is cancelled by AirAsia" and follow the . 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